IT Support Technician

Total Tech Connection is hiring!
Locally owned and operated company seeking IT Support Technician for our Batesville, IN location. The ideal candidate will possess the following skills and traits:
Experience providing Technical Desktop, Service Desk and/or Support Services
Manage operations in the field – as needed train or supervise others to train on software, hard and automation operations
First line of contact for hardware, software and telecommunications problems
Diagnose, evaluate, analyze and coordinate best repair/installation plan
Experience working with a wide variety of different technology platforms, inclusive of hardware, software, desktop and network – including: desktops, laptops, printers, peripherals, Windows, Apple OS, Windows Server Active Directory, Microsoft Office, Office 365 and mobile devices
Knowledge of LAN/WAN
Knowledge of Network Subnetting including VLans
Experience with routers, firewalls, switches and wireless access points
Knowledge of VOIP Phone Systems
Proficiency in using the Microsoft Office suite of applications including Microsoft PowerPoint, Word, Excel and Outlook
CompTIA A+ Certification or better
Excellent communication skills
Ability to work independently or in a team environment
Able to work in a fast-paced environment
Positive, flexible and self-motivated attitude
Detail oriented with exceptional follow-up skills
Excellent organizational skills with the ability to manage time, priorities and multiple tasks
Ability to problem solve in a quick and efficient manner
Ability to handle highly confidential information/materials
Exceptional client service skills dealing with business and residential clients
Ability to process new materials quickly and proficiently – apply new information, concepts and procedures in a constructive manner
Ability to manage high stress, demanding situations in a professional manner
Job Type: Full-time
Benefits:
401(k)
Health insurance
Paid time off
Experience level:
2 years
Schedule:
8 hour shift
Monday to Friday
On call
Weekends as needed